We offer free shipping on domestic orders over $200 and all orders are shipped via Australia Post (domestic orders less than $200 will be charged a $10 flat rate for shipping).
If you would like your domestic order to be shipped express we charge $15 for shipping.
Once your order has been placed, a confirmation email will be sent to your nominated email address. Deliveries are sent during normal business hours Monday - Friday. Please allow 2 business days for your item to be packed and fulfilled. You will receive an email with tracing details once the order is shipped. During sale times and busy periods there may be slight delays however we aim to have your orders dispatched within 3-4 days.
Curbside valet available - please call us on 0409 100 209 and allow half an hour during business hours.
Contactless local delivery available - please call us on 0409 100 209.
CLICK AND COLLECT DURING COVID AND LOCKDOWN 6 SEPTEMBER 2021 PLEASE CALL US ON 0409 100 209 TO ARRANGE A TIME TO COLLECT YOUR ORDER
We offer free shipping to New Zealand for all orders over $250 (orders less than $250 will be charged a $15 shipping fee).
We charge a $20 flat rate on all orders to the rest of the world.
If you return an item for change of mind we will however adjust the store credit to reflect all shipping costs
Returns and Exchanges:
If you change your mind about your purchase or order the wrong size, we are happy to provide a store credit for the purchase amount but we do not offer a refund. The store credit will be less any shipping cost we have paid and if we are to send a new item the shipping is at the customers expense.
please call us before sending back to get a RA number.
Flash sale items are not returnable - please do not purchase thinking we will accept items returned for a refund for Flash Sale and Final End of season sales. If you return an item that is now selling for a lower price you will be offered a credit at the new sale price.
We will always offer refunds where it is required by law.
Australia Post, international and local couriers are all still experiencing some delivery delays. Some items are taking up to 10 business days to reach their destination.
Please include a contact phone number so you receive your tracking number from Australia Post.
Please keep delivery delays in mind as we do not offer a refund for longer than expected wait times that are beyond our control.
Pre Sale Orders:
We will dispatch your order within 48 hours of receiving your Pre Sale item.
Please make sure you update us if your address is expected to change.
Most Pre Sale Items are best sellers, hot tickets and our most coveted items and we do not offer a refund on Pre Sale orders.
We sometimes have limited stock available and your size may be a Pre Sale item. This means we have an order in production and will allocate your item directly to you so you don't miss out. We will contact you upon purchase and let you know how far away your delivery will be.
Please call us on 0409 100 209 if you wish to make a lay-buy on a full priced or pre sale item.
Our lay-buy terms are 50% deposit, 3 weeks lay-buy only.