Shipping Orders and Pre Sale information

Shy Pony uses Australia Post for all shipping.

Domestic - $10.00  flat rate postage for all items.

International — AUD $20.00 flat rate.

Please allow 2 business days for your item to be packed and fulfilled.

You will receive and email with tracking details once shipped and lodged with Australia Post.

Sale times and busy periods will have slightly longer delays however we want you to get your items and start wearing them ASAP so we will do our best and aim to have orders out 3-4 days to you.

Due to covid-19 - Australia Post, international and local couriers are all still experiencing delays. Some items are taking up to 10 business days to reach their destination. To tick all the boxes and have you receive updates please make sure you are giving us the below:

1- please include a contact phone number so you receive lodgement of your parcel from Aust Post.

2- time-  we are sending out your orders within 48 business hours ( non sale times ) however some orders are taking longer than expected and unfortunately delays are beyond our control. Please order with this in mind as we will not refund for longer than normal wait times that are beyond our control.

LOCAL ORDERS

Curbside valet available – please give us half an hour. Please call Shop The Shy Pony.

Contactless local delivery available also. Please call Shop The Shy Pony.

COVID-19 updates

Due to logistics &  small storage some of our items will be sent to you from another storage facility and may take a little extra time. We have been able to receive assistance from some of our brands that are warehousing items for us.You may receive your items separately however you will only be charged the one shipping cost if at all. Some items unfortunately at this stage may not be available for Valet or local delivery. 

PRE SALE ORDERS  

Please remember that we will send directly to you so please ensure you write the address where you will be in time frame a week either side of your expected delivery. 

We are sending out your orders within the 48 hours after we receive them.(business days only) however some deliveries /orders are taking longer to receive from our suppliers and unfortunately delays are beyond our control.

Please order with this in mind as we will not refund for longer than normal wait times that are beyond our control. 

Most presale items are the best sellers, hot tickets and most coveted items 
buying PRE SALE means you know you have your special must have coming soon.

We  sometimes have limited stock available and your size may be a PRE SALE item.This means we have an order in production, an order arriving soon and we are offering these for sale before we have them items in store.
It means you are securing the item, you will not miss out and your item/items  have been allocated to you from our next delivery before anyone else.
As soon as we receive these items you will be sent your presale items immediately.
It's yours and often items sell through at presale meaning they are not usually in stock.
We will be in contact with you on purchase and will let you know how far away your delivery will be.

ALL PRE SALE ITEM SALES ARE NOT REFUNDABLE AS WE HAVE MADE SOMETHING FOR YOU , WE HAVE OFFERED YOU THE OPPORTUNITY TO PURCHASE AN ITEM THAT IS LIMITED OR ORDERED SPECIFICALLY FOR YOU.

WE ARE HAPPY TO OFFER A STORE CREDIT IN CERTAIN CIRCUMSTANCES 
PLEASE CALL US SHOULD YOU HAVE ANY QUESTIONS BEFORE YOU ORDER YOUR ITEM 0409 100 209.

DEPOSIT/ LAYBUYS  Please call us should you wish to make a lay-buy on  all full priced or pre sale/order item.

Lay buys are 50% deposit 2-3 week lay-buy only 

Out of stocks/ Re orders -sometimes we can get an item in for you if we don’t have it online, please call us to see what we can do.